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FAQ to Takima

Marble Surface

Q. How much is the shipping fee?

A. The shipping fee is 2,000 yen (tax included) nationwide . We will ship by "Yu-Pack" or "Letter Pack Plus" of Japan Post. In addition, we will provide the shipping fee to customers who purchase more than 10,000 yen (tax included) per place. * Please note that depending on the delivery area (Hokkaido, remote islands, etc.) and the size of the purchased product, it may be delivered by Letter Pack Plus or regular mail non-standard-size cash on delivery. In addition, please note that we may not be able to accept your request even if you request a designated time. Thank you for your understanding that we have set a flat rate of 2,000 yen so that customers on remote islands can enjoy shopping equally with the free shipping service .

Q. The product has not arrived

A. It may take some time to arrive to customers who live in Hokkaido, Okinawa, or remote islands.
In addition, please note that it may be delayed due to the weather and the circumstances of the delivery company.
If you do not arrive after 5 days, please contact us.
You can also check the delivery status from here [External site] → [Japan Post]

Marble Surface

Q. Is there anything I should be careful about when handling natural stone accessories?

A. Natural stones are vulnerable to impact. Please note that a strong load or impact may cause damage.
In addition, accessory metal fittings and rubber are vulnerable to moisture and heat.
We recommend that you remove it when cooking or bathing.
If it is damaged, we will repair it, so please feel free to contact us.

Q. Can I return the item?

A. If you contact us within 7 days from the date of arrival of the product, we will be able to accept returns.
Please contact us once before returning.
In addition, regarding return,
if the item is damaged during shipping, defective item, or item different from the ordered item arrives ,

We will bear the return shipping fee.

The customer will be responsible for the return shipping fee if the item is returned due to customer's convenience, such as an incorrect order or a feeling different from what was expected.
In addition, the customer will be responsible for the handling fee for refunding.

If you wish to exchange the item, the round-trip shipping fee will be charged regardless of the item price.

Please note that you will be responsible for the cost. Please see here for more detailed returns.

Marble Surface

Q. I haven't received the order confirmation email.

A. We will respond to your email within 2 business days.
If you do not receive it, there may be some error.
Sorry to trouble you, but please contact us again by email or phone.
Also, depending on your email security settings, you may not receive it.
Please check again

Q. Is this all the products we handle?

A. I'm sorry. There are many products that we haven't introduced yet.
Please feel free to contact us if you have any products you are interested in.

Did you find it helpful? If you have any questions, please feel free to contact us.
Contact us from here

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